Contact Peloton Customer Service
Peloton Phone Numbers and Emails
Toll-Free Number:
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(866) 679-9129
Customer Service:
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(646) 277-4497Peloton Studios NY
Peloton Emails:
Peloton Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Peloton Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Peloton is 8666799129. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Peloton may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Peloton Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Peloton is 8666799129. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as Peloton may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Peloton mainly because of product/ service, account and request for information.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Peloton is support@onepeloton.com. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Peloton Website:
Peloton Help Center:
Corporate Office Address:
Other Info (opening hours):
London Headquarters
1 Langley St
London WC2H 9JG
Berlin Headquarters
c/o WeWork Neue Schönhauser Str. 3-5
Neue Schönhauser Straße 3-5
10178 Berlin
Mailing Address:
Attn: Copyright Agent
125 West 25th Street, 11th Floor
New York, NY 10001
How Good is Peloton's Customer Service?
Summary of Peloton Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Peloton?
Product/ Service Question:
- “Purchase”
- “Not working”
- “Won’t connect to WiFi”
Account Question:
- “Membership”
- “Forgot username and password”
- “Membership question”
Request for Information Question:
- “Confirm spot today”
- “Help bypassing account info on treadmill”
- “Questions re buyout”
Activation/ Cancellation Question:
- “Cancel”
- “Reactivate membership”
- “Cancel subscription”
Payments and Charges Question:
- “Payment method is updated contact support at”
- “Payment”
- “Payment card charge”
Shipping and Delivery Question:
- “Didn't receive the night of my order”
- “No delivery”
- “Pelaton delivery missing tool kit.”
Return/ Replace Question:
- “Not getting email to change my password”
- “Return tablet”
- “Need to change settings from German to english”
Staff Question:
- “Bike service”
- “Customer service”
- “Service technician didn't show”
Website/ Application Question:
- “Peleton classes won’t download need reboot”
- “When I turn on the bike the reminder to download the app won’t get off my screen so I can start riding the bike and choose a program”
- “To install a piece of equipment”
Refund Question:
- “Refund”
- “Need refund slip”
- “Receive a refund”
Cards Question:
- “To update to a new card”
- “Credit card charge”
- “Update credit card for payment”
Other Question:
- “Bike rental”
- “Talk”
- “Trouble shoot”
Compare Peloton Customer Service To
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