Contact Peloton Customer Service
Peloton Phone Numbers and Emails
Toll-Free Number:
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1 (866) 679-9129
Customer Service:
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1 (646) 277-4497Peloton Studios NY
Peloton Emails:
Peloton Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Peloton Customer Service Rating | 4.4 out of 5 |
| Contact Method Distribution | 96% phone, 4% email |
| Most Popular Peloton Phone Number | 1 (866) 679-9129 |
| Most Popular Peloton Email Address | support@onepeloton.com |
| Average Hold Time | 00:01:25 |
| Average Calls duration | 7 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Peloton Live Agent Availability | 23% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, account and request for information |
| Issue Resolution Rate | Low (16% reported full resolution) |
| Customer Effort Score | Low Effort |
| Prepare before the call to Peloton | First and last name, email or phone number |
How to Contact Peloton?
Most Popular Number:
| Total calls: 2 898 | Issues resolved: 174 | Last call: Mar 13, 2026 |
Contact Information
Peloton Website:
Peloton Help Center:
Corporate Office Address:
Other Info (opening hours):
London Headquarters
1 Langley St
London WC2H 9JG
Berlin Headquarters
c/o WeWork Neue Schönhauser Str. 3-5
Neue Schönhauser Straße 3-5
10178 Berlin
Mailing Address:
Attn: Copyright Agent
125 West 25th Street, 11th Floor
New York, NY 10001
Summary of Peloton Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Peloton?
Product/ Service Question:
- “Got someone else's order and not mine”
- “Got someone else’s order and not mine”
- “Can’t connect Apple watch”
Account Question:
- “Monthly subscription”
- “Membership”
- “I cannot login on my bike”
Request for Information Question:
- “Update issues”
- “Questions about referrals”
- “Question.”
Activation/ Cancellation Question:
- “Cancel my monthly membership”
- “Activations”
- “Cancel membership”
Payments and Charges Question:
- “To give a new credit card number”
- “Extra charge”
- “Overcharge payment”
Shipping and Delivery Question:
- “Delivery date”
- “Wrong part sent 2 x”
- “Didn't receive the night of my order”
Return/ Replace Question:
- “Exchange biking shoes”
- “Monitor replacement return”
- “Incorrect activation fee”
Staff Question:
- “Bike service”
- “Customer service”
- “Service technician didn't show”
Website/ Application Question:
- “App”
- “Peleton classes won’t download need reboot”
- “When I turn on the bike the reminder to download the app won’t get off my screen so I can start riding the bike and choose a program”
Refund Question:
- “Refund”
- “My refund”
- “Need refund slip”
Cards Question:
- “To update to a new card”
- “Credit card charge”
- “Update credit card for payment”
Other Question:
- “Parts”
- “Add another bike”
- “Tread issue”
Compare Peloton Customer Service To
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