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Contact Peloton Customer Service

Peloton Phone Numbers and Emails

Toll-Free Number:

  • (866) 679-9129
Call customer service
Send Message

Customer Service:

  • (646) 277-4497
    Peloton Studios NY

Peloton Emails:

Accessibility
Business Customer Service
Customer Service
British Columbia, Music
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Press Inquiries
Sales/ Reservations
Commercial Sales
treadstudio@onepeloton.com
Nyc Christopher St Tread Studio
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Peloton?

Most Popular Number:

(866) 679-9129
Total calls: 2 772 Issues resolved: 159 Last call: Feb 1, 2025
author avatar
PissedConsumer Reporter

Peloton offers customer service via phone number, which is 1-866-679-9129. Available every day from 9 AM to 9 PM ET, the number allows you to contact the Peloton customer support team directly and have your issues resolved and queries answered. Whether you require information about Peloton’s products or need help or assistance with the Peloton equipment that you have bought - the phone number is probably the easiest and most efficient way to connect with the customer service team.

If you need any assistance from Peloton customer service regarding their products and services, or any issues that you are facing, write an email to deliver your concerns. Peloton customer service email address for the public is support@onepeloton.com. You can drop them an email any time of the day with details of your concerns. For clarity on the issue, you have to share your order number, device number, and images or videos, as well. This ensures that Peloton customer service representatives can interpret your worries better and get back to you as soon as possible. However, you should be prepared to receive the response within 2 to 3 working days because of the high number of emails the Peloton Help Center receives.

Peloton customer services provide its customers with the live chat option, as well. While it’s not available 24 hours a day and seven days a week, you can reach out to the live agent during business hours, which starts at 9 AM and ends at 8 PM EST. The hours are applicable only from Monday through Friday.

To initiate the chat, you have to click on ‘Chat with support’ under contact support. This option is also integrated at the bottom right corner of every page on the official website. Once you click on the box, you have to name the product, then get in touch with a Peloton customer service live agent who will ensure that you get the most relevant solution for your queries. To make the chat easier and helpful, you should have your order ID, email address, and device’s serial number (optional) handy.

Peloton Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Peloton Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Peloton is 8666799129. 87% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 78% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 10 minutes.

  • Be prepared for the call as Peloton may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Peloton Website:

Peloton Help Center:

Corporate Office Address:

Peloton Interactive, Inc.
441 Ninth Ave, 6th Floor
New York, New York 10001
United States

Other Info (opening hours):

Other Locations:

London Headquarters

1 Langley St

London WC2H 9JG


Berlin Headquarters

c/o WeWork Neue Schönhauser Str. 3-5

Neue Schönhauser Straße 3-5

10178 Berlin


Mailing Address:

Attn: Copyright Agent

125 West 25th Street, 11th Floor

New York, NY 10001

More contact details

Peloton Customer Service Reviews

2.3 / 5
Poor
Mike Nti
Customer service and software horrible
stars-rating stars-rating stars-rating stars-rating stars-rating
2.4

I can't say enough to let you know how bad the customer service is. It would be better for the consumer to have no customer service than customer represenatives providing the wrong information.

Customer reps do not even know basic information such as the 30 day warranty. I'm astounded at what they don't know and even more so as to what they make up. They will outright ignore your questions. The Tread is great, but do not sign up for a membership.

Pray that it never breaks.

There is no tech service. There is a $95 'activation' fee to be able to pay $44/mo in membership fees.

Read full review
Alliana Gaj
WORST CUSTOMER SERVICE EVER
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Absolutely furious with the horrendous customer service at Peloton! I called just to re-arrange a delivery, and the incompetent representative I spoke with canceled my entire order without my consent!

Now the items I ordered are out of stock, and I am left empty-handed.
I tried to explain over and over that I didn't need a re-order, just a new delivery date, but this idiot showed zero patience and outright hung up on me! No explanation, no apology, nothing! How can a company treat its customers this way?
This is beyond unacceptable. Peloton, you need to get your act together!

If you can't handle simple requests, you shouldn't be in business. Fix your customer service immediately!

Read full review
Guest-5886632
Customer support is absolutely horrible

The handle bars on my bike became loose so I contacted support for assistance. Here are the key details of my frustrating experience:
*First agent says it's an easy fix and sends me a link to video instructions and ends the chat.

After the chat I view the instructions and see it requires a new part which I do not have and which was never mentioned during the chat. So I have to reinitiate the chat.
*Second agent doesn't review the previous chat and gives me a different solution. Before the conversation is complete it "times out" because the agent had too long a gap in communication. I had to initiate chat a 3rd time!
*Amazingly, I'm routed to the same agent whose poor responsiveness led to our chat session timing out.

This time he ends the chat himself. This requires I initiate a 4th chat!
*I'm routed to a 3rd agent - she gives me a completely different solution (3rd solution to the same problem). She at least kept the chat going until the conversation was complete and offered a solution. I also asked to speak to a supervisor because I wanted to convey my experience with the previous agents.

She says she sent a message (rather than connecting me then) and suggested I'd be hearing from a supervisor. Two weeks later I haven't heard a thing from anyone.
*The third agent sent me a replacement part. I replaced the part, but it did not correct the problem. So I started another chat.

I asked at least three times for the agent to review the chat history from before so I didn't have to repeat all of the fine details of the situation. She didn't do it. She offered yet a 4th solution! There's no consistency whatsoever across these people, which does not inspire confidence.

And before this conversation was complete it timed out because she was not responsive enough and I had to start all over with another agent!!!
*I explain to the next agent right out of the gate what had just happened. She said "give me a minute to review the history" then that chat session times out! Again, because she was not responsive enough.
*I had to start with yet another guy!

That guy Deion T doesn't even respond and just leaves the chat.
So I still have no solution and have spent well over two hours on something that really isn't that big of a deal to repair (I don't think anyway).
They are absolutely worthless. There's no way I would purchase another product from them which is too bad because I liked the bike and the classes...but now that it's not working I find the customer service absolutely intolerable.

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Guest-5735131
Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

If I could rate them a zero I would. This is the most ridiculous and incompetent customer service I have ever delt with.

They charged me for 2 bikes and I only ordered 1. They refuse to refund my account and every time I call they have a different excuse.

Just now I had a 3 way call set up with the bank and they said they will immediately email me and have yet to do so!! Can anyone help me?

Read full review

How Good is Peloton's Customer Service?

Zeta Wna
Zeta Wna
Feels Disappointed | Sep 25, 2024

To buy a $1750. Bike and then spend around $510. a yr. on a membership is ridiculous. I called upset about these details and canceled my membership. Now I will just ride without instructors. What a mistake!

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Josedejesus Sep
Josedejesus Sep
Feels Disappointed | Apr 09, 2024

Absolutely horrible. They aren’t doing anything to help and I’m paying on this bike.

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Joani Gwb
Joani Gwb
Feels Satisfied | Dec 07, 2023

Highly satisfied. Beyond satisfied.

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Marcie Snq
Marcie Snq
Feels Disappointed | Dec 03, 2023

I was on hold for 20 minutes. The music finally stopped and the line was cut off!! I am a very busy person and don’t have time to sit on hold for 20 minutes then be hung up on. Terrible customer service. I need to know where my shoes are that I paid for. I have had my bike for a week, but have no idea if my shoes have even shipped or if there are even shoes out there.

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Eugen Vxe
Eugen Vxe
Feels Neutral | Nov 28, 2023

She couldn’t tell me why I was being double charged. Waiting for a call back from supervisor

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Tondra Rep
Tondra Rep
Feels Disappointed | Nov 26, 2023

Excellent customer service representative was professional and patient.

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Summary of Peloton Customer Service Calls

3.2K TOTAL
CALLS
09:15 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Peloton?

Product/ Service Question:

  • “Purchase”
  • “Not working”
  • “Won’t connect to WiFi”

Account Question:

  • “Membership”
  • “Forgot username and password”
  • “Membership question”

Request for Information Question:

  • “Confirm spot today”
  • “Help bypassing account info on treadmill”
  • “Questions re buyout”

Activation/ Cancellation Question:

  • “Cancel”
  • “Reactivate membership”
  • “Cancel subscription”

Payments and Charges Question:

  • “Payment method is updated contact support at”
  • “Payment”
  • “Payment card charge”

Shipping and Delivery Question:

  • “Didn't receive the night of my order”
  • “No delivery”
  • “Pelaton delivery missing tool kit.”

Return/ Replace Question:

  • “Not getting email to change my password”
  • “Return tablet”
  • “Need to change settings from German to english”

Staff Question:

  • “Bike service”
  • “Customer service”
  • “Service technician didn't show”

Website/ Application Question:

  • “Peleton classes won’t download need reboot”
  • “When I turn on the bike the reminder to download the app won’t get off my screen so I can start riding the bike and choose a program”
  • “To install a piece of equipment”

Refund Question:

  • “Refund”
  • “Need refund slip”
  • “Receive a refund”

Cards Question:

  • “To update to a new card”
  • “Credit card charge”
  • “Update credit card for payment”

Other Question:

  • “Bike rental”
  • “Talk”
  • “Trouble shoot”

Compare Peloton Customer Service To

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