Peloton

RENTED A PELOTON FEB 2025--BIKE WORKED FOR A WEEK BUT DELIVERY DRIVER ASKED ME TO HELP BRING BIKE UPSTAIRS HE HAD NO HELP. BIKE SAT --NO ONE CAME TO FIX BIKE- SENT SO MANY WIRES TO MY HOME --STILL NO ONE CAME --I CALLLED IN MAY 2025 PICK IT UP..THEY TURNED OFF PELOTON SOFTWARE BUT STILL NO PICK UP.

ITS NOV 2025---NO CALL -- I DON'T EVEN THINK THEY KNOW I HAVE AN ENTIRE PELTON PLUS. I COULD SELL IT--HAVE IT LOOKED AT ON MY OWN AND KEEP IT. BUT I CALLED --AND SAID DO YOU WANT YOUR BIKE BACK..NO ONE CARED -NO ONE THANKED ME FOR MY HONESTY ( COULD HAVE KEPT A BIKE THEY KNEW ZERO ABOUT.

NO ONE ASKED HOW CAN WE MAKE THE EXPERIENCE RIGHT --REFUND WHAT U INVESTED. HORRIBLE HORRIBLE COMPANY ..VERY SAD--YOU ARE VERY WELCOME PELOTON--NO ONE WOULD HAVE SENT YOUR MISSING BIKE BACK...AMY MARKHAM

I have been loyal to Peloton for years. I make my monthly $44 dollar a month service payment for access to for my bike but recently am extremely unhappy with service on repairs.

I purchased a tread, and it's out of warranty it is not working, and I have had 4 service calls in almost 3 months to find out it's the base. I called to have the 5-service tech come out and was told that they would only apply 200 dollars of the 497 dollars paid for service toward the base. They 350 would be applied finally 350 and 50 towards the service call. What is this?

I gave you 497 to fix the tread you're only going to apply half of the money to fix it.

What happened to customer service. I am extremely unhappy with how peloton treats their customers.

Peloton Support is just as disappointing as everyone says. My bike was stuck on a white screen, and I chatted with four different agents.

Once, the chat just crashed, and one person simply left the chat presumably because the problem was beyond them. One person went through the canned responses with me and suggested a factory reset, at which point I concluded the chat to try that.

When it still didn't work, I joined the chat again, just for the agent to start all over with unplugging the bike. When I insisted I had done all that multiple times and asked for advice on doing the reset with a white screen, they refused to help me if I didn't follow all other resolution methods all over again.

We called Peloton to have three repairs done to two bikes we own. We were given one two hour window on just one repair day three weeks in the future (no other days or times were provided - take it or leave it).

When the tech arrived, he had just one of our three repair orders in his record. He also stated he had just driven four hours to get to our address, as Peloton has ZERO techs actually in Milwaukee, despite a metro population of over 1 million. He stated he could not do the other two repairs. I asked him if we could call Peloton to get them authorized while he was here.

He said, "No. We do no same day requests. I'll lose my contract if I do anything not in my record from corporate. And, no, you can't call them now to get it." I called Peloton after the tech left.

They had no idea why the tech had received only 1 of our 3 needed repairs when we made our service order. Peloton had mailed us a part for each of the 3 repairs, so clearly corporate had them in their system, yet that info was not relayed to the tech, who drove four hours to get to our house, then refused to do the three repairs we'd ordered, despite our having the three parts. The Peloton service agent then informed us that the only option for the tech to return to do the three repairs was three weeks away, and again, we were given only one day as an option, this time with two possible two-hour service windows. Given our experience, there was no way to speed up the tech's return.

So... We will have waited six week to get our bikes repaired when, I'm guessing, the same tech will drive four hours to reach a major metropolitan area with a population of 1 million, hopefully this time with the correct order details from Peloton, to repair our bikes. Peloton service agents tell us "We have no choice.

We must accept what the third party servicers give us." When a customer pays thousands of dollars more for a "premium" brand, Peloton management should have some choice on how and when third party tech repair people engage in repairs, no?... Otherwise, it seems the tail is wagging the dog, and the expensive price tag of a "premium" product becomes a misleading veneer for something worth less.