Peloton
Reviews and Complaints
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Verified Reviewer |
Humble, Texas
Poor customer service
Conflicting responses. Technical issues with equipment and poor assistance. Contradicting responses from representatives
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chaska, Minnesota
Member question
2 month free All access promotion didnt get taken off our account.
The woman I talked to was very helpful and pleasant!
Got our issue resolved.
Thank you!
User's recommendation: Excellent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Delivery rescheduled 3x on the day of delivery
I took off work to wait for delivery and each time delivery has been rescheduled an hour before they were to arrive
- Poor customer service
Preferred solution: Deliver product or service ordered
Lowell, Massachusetts
Specific language used by some female instructors
I have a complaint about a few instructors and some language that they use, I have two peloton bikes however, I don't use your app. Reason is that I have a special needs son who rides with me.
I need to speak about something that is really important to me as a special need parent your instructor's you have respect for who is riding with them. They have no idea who is riding with them. My son Im sure isnt the only person who has a disability and when they hear an instructor calling out to their riders and referring to them at their BABY tgey takes word serious and think that they are actually speaking too them. My son is now referring yo females and referring to them as BABY.
I think it would be a good idea if you would send a group message to your instructors to ask them to refrain from saying BABY which is not a word that shoukd be used by instructors. We are not their BABY and there is no need to say that insulting commentwe are mostly adults and some with special needs who would love to have a girlfriend and unfortunately, they can not. A mother can correct them and explain it isnt a work the ladies want to be called, however, we are not with our child when they are working and they do use this slang word.
I would greatly appreciate if this could be eliminated from being used. Also if you could express how hard it is to constantly reminding your child to always be respectful, courteous and kind which they usually are, but not when they are out working.
I was asked by my sons supervisor to explain to Matthew that its appropriate in the work environment. Especially, in these time when their are many lawsuits uprising for sexual misconduct.
Thank you for the opportunity to share this information with your company.
I wait for your response,
Sincerely
Gloria Grasso, Esq
Austin, Texas
Bike touch screen is not working
Touch screen not working. I called 4 times, each call about an hour, and each one of them making me do the same thing.
I went ahead a froze my account for 3 months in order to figure my next step. The only reason it's going to be fixed is bc i am coming out of pocket $400. Incredibly ridiculous! And then wanted me to pay a tech $200 to assemble.
I am very displeased with my bike purchase.
I bought in store and use it all the time, you spend *** of money and for it not to work. I sure hope this screen works out or i will raise ***
Preferred solution: Full refund
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Verified Reviewer |
Charlotte, North Carolina
Part, MCB board
Had tread delivered December 17,plugged it in and turned the screen on, error message, contacted Peloton and they said the MCB board needs to be replaced, we have never used the product, still waiting for the MCB board to be delivered so it can be replaced. Absolutely ridiculous that it is taking this long for a part.
About to cancel the part and get a refund on the product. Companies customer service is terrible.
User's recommendation: Make sure the product works before delivery people leave.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service was horrible!!!!
My pedal broke off inside the crank arm 5 days ago, and I immediately reached out to Peleton to order a new pedal and crank arm. I was told that I would receive the replacement parts in 3 to 5 days to reach me.
As of today the parts still haven't been shipped. They wouldn't even let me cancel the order. Customer Service was horrible and was no help at all.
I will never buy anything else from Peleton. They are the worst!!
- Classes are good
- Customer service and ordering in horrible
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jamul, California
Can't sync accounts
I need help with my new Peloton. I have set up my bike but my Apple watch wont sync, nor will my iPhone. It says that my user name has already been taken but that is on my screen and the name I ride under.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Double charged this month- refund
Hello,
I upgrade to peloton+ a day ago. I was charged through my PayPal for both peloton+ for $24 and peloton legacy for $12.99 this morning 1/5/24.
My user name is jjdub84 and I family share with one other person krose2677. I just want a refund for the $12.99 and I want to continue with the peloton legacy.
- Great instructors
- Cost increase for app
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not had a bad experience with product or service!
Love it no problems with product or customer service! I dont understand all the negative comments?
I have called several times customer support and received great service! We have had ours for 3 years
Preferred solution: Nothing love it!
User's recommendation: We enjoy it works for us during winter months to get our bike ride in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The 3rd party broke our treadmill
We hired 3rd party through peloton to uninstall and then reinstall our tread plus for our move and they broke the piece and now no one will answer to our queries. They keep sending us emails. But no answer.
Preferred solution: Full refund
Monthly subscription
Tried changing my monthly subscription on my peloton bike, and on my mobile application, and is not allowing me to.
Preferred solution: Price reduction
Dallas, Texas
Monitor issues.
Im still waiting to get an email to schedule a service tech to come to my home. The lady on the phone set it up but I havent seen anything. I still need help pls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my order from 11/20/2023.
Never received my order from 11/20/23. Tried to call and no one pick up the phone.
Sent 3 emails and never received an email back with answers.
I have been a peloton member since 2019 and I am very upset. Not professionals at all.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order anything from Peloton.
Cleveland, Ohio
RXO rescheduled delivery 3x. I still don’t have bike
On the day of delivery, one hour before arrival, they rescheduled my delivery 3x.
Im taking off work to be home for the delivery!!!
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